This enables you to perform remote maintenance if needed even if the agent is not online. The Take Control agent and N-able N-central agent services run independently of one another. If a device's agent is offline or not communicating with N-able N-central, the option to remote control the device using Take Control will still be available. This is not a limitation with Take Control, but rather the way Google Chrome has implemented its browser protocol handler.ĭepending on the browser you are using, you must accept the request in a pop-up window or dialog box to proceed. Instead you will need to confirm opening Take Control each time you launch a Take Control session. When using Google Chrome v77 and later, you will not be prompted to "Always open these types of links in the associated app". For future support sessions, Take Control establishes an immediate connection. After the installation is complete, Launch the viewer.Ī request to the newly installed protocol handler is passed to the browser.
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